How can I view my partially filled or failed orders?

To view and repair your partially filled or failed orders on Starfolio, follow these steps: 

  • Go to the ‘My orders’ page and choose the order you want to repair. 

  • You can identify these orders by their status marked as 'Failed’ or ‘Partially filled’. 

  • Click on the ‘View Details’ button.

Now, you have two options to fix a partially filled or failed order: ‘Manual Repair’ and ‘Retry Failed Trades’.

How can I repair an order that was traded directly on the broker platform? 

If you have already executed the failed order on the broker platform, select ‘Manual Repair’.

Now, add the average traded price, and specify the quantity for the stock on the pop-up window before clicking ‘submit’. Average traded price is the price at which you bought or sold the stock via the broker platform. This will fix the basket, and your invested basket will include this stock with the buy or sell price you entered.

How can I retry failed orders on Starfolio? 

To retry failed orders on Starfolio, follow these steps: 

  • Use the ‘Retry Failed Trades’ option if you want to place failed orders again through Starfolio with your connected broker. 

  • Ensure that you are logged into this broker on Starfolio before proceeding.

  • Once logged in, you will receive a pop-up for the failed trade. This order list includes only the failed orders. 

  • Now select ‘Confirm’, and the order will be placed through the broker. You will then receive a confirmation about the order execution.